Many learning practitioners unexpectedly assume leadership roles within their teams. How do you make sure you're up to the task? Guest blogger Jenny Holt recommends you focus on listening.
From the monotone drone of the boardroom presentation that just won’t end, to the co-worker steamrolling your water-cooler story with a personal anecdote, it isn’t difficult to spot a stunted communicator. However, skillful communication is not dictated by one’s propensity to speak and be heard, but rather the ability to mindfully respond to what others say by employing active listening skills. In the case of a virtual training environment in a non-physical classroom, the value of this proficiency is heightened by the presence of mobile learners.