July 25, 2017
Instructors: Amy Lins and Munira Bangee
Most of us work in some form of a virtual team these days. Does the old adage of “forming, storming, norming, and performing” still apply in the virtual team, or are new norms emerging? What are the benefits and pitfalls of being a virtual team member and a virtual team leader? What skills does a leader need to be successful? We will discuss how to build and maintain high performing virtual teams.
Additionally, we will take a look at how the virtual team changes when you become a multi-national or global team.
We’ll explore what impact the global element has in the virtual classroom, sharing our experience of adding contracted, off-shore call center representatives into our well-established new hire training, conducted solely in the virtual classroom.
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