Recording - Performance Support: Accelerating Productivity at Point-of-Work

Posted by InSync Training on Jul 11, 2019 12:25:41 PM

July 9, 2019
Instructor: Gary Wise


Training alone cannot drive performance, only contribute to it; that’s the root of the problem. L&D already excels within long-held training paradigms to deliver effective knowledge transfer—it’s not wrong, it’s just not enough!

The business needs workforce productivity, meaning consistent performance at Point-of-Work, where performance represents the productivity end of a learning-performance continuum. In the current training paradigm, Point-of-Work is out of scope. Traditional training needs assessments cannot inform “intentional design” frameworks like the Five Moments of Need or even 70:20:10, both of which enable convergence of learning with work. Point-of-Work and moments of need are also out of scope for existing LMS technology. Both the conversation and tactics must change, because stakeholders have a blind spot—they expect one thing, training, and it’s not enough.

In this session with Gary Wise, you will learn: cross-industry tactics and methods to identify and apply; which conversations need to change, and a proven tactic to succeed; a methodology to build seamless continuity across a learning-performance continuum from Point-of-Entry to Point-of-Work; Point-of-Work assessment tactics to capture performance attributes across the learning performance ecosystem; and technology implications critical to adopting a Point-of-Work solution discipline.

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Topics: Virtually There, Recordings