Adoption of virtual classrooms for training delivery has become a critical component of an organization’s learning strategy. Unfortunately, we’ve been delivering one-way webinars for so long, it is difficult for facilitators to make the transition to a more collaborative instructional approach. 

New facilitators need to start with the basics, including being able to:

• Use collaboration tools to support communication between everyone in the virtual classroom;
• Work effectively with a producer to effectively manage the experience; and
• Be able to effectively manage any technical or instructional problems that arise.