Summary: As it turns out, evaluating a virtual training program is just like evaluating any other instructional program. The challenges lie in what you measure and how you interpret the results. The good news is that current modern virtual classroom platforms give you a variety of tools you can use to assess the effectiveness of your instructional delivery and its effect on learners.

Anyone familiar with ADDIE can tell you that the last step (the “E”) is evaluation. The challenges that people misinterpret what that step means-not seeking to evaluate the learner, but rather the learning program. Effective program evaluation requires careful planning prior to design to identify key data measures and means to collect the data prior to implementation.

We all know that organizations have had to quickly move face-to-face training to the virtual classroom. This seismic shift extends beyond instructional design, learner logistics, and technical considerations. It impacts facilitators, too.

Chances are you didn’t dream of being a virtual facilitator, but here you are quite by accident. You might’ve recently graduated and landed a sales position that is now training. Or you’re a traditional trainer and now you’re working online. You probably didn’t think “Wow! I can’t wait to work on the computer and not have learners in front of me.”

But here you are in this position and you find yourself in this unexpected training situation and you’re like, “What’s next?”

You’ve probably heard by now that, for the first time in history, our organizations include five generations of employees. For those of us in learning & development, that means our training programs must address the skills gaps, professional development needs, and future goals of divergently different groups of people.

Before designing engaging learning environments, or facilitating content in an emotionally captivating way, or creating intellectually stimulating exercises and activities, understanding the fundamental characteristics of these five generations can set learning up for success.

We talk a lot about learning journeys. The modern learning landscape has evolved, and standalone programs no longer exist.

Learners reasonably expect personalized, relevant training experiences. Designers understand that their role has changed to accommodate complex perpetual learning programs that resemble winding pathways.

But what about facilitators? How has their responsibility shifted in the age of learning journeys?

Training success relies heavily on the audience. If participants don’t believe content connects to their needs, they will not engage.

And can you blame them? We all feel like we have many projects, tasks, and responsibilities. We simply do not have the time to invest in an event that we perceive as irrelevant.

Our learners face a chaotic, complex, and overloaded world. They can (and do) access information immediately when they need it, and often dread training because they see it as a distraction from their pressing responsibilities.

So how do we encourage enthusiasm and participation in formal learning programs? Through contextualization and authenticity.

Ultimately, it comes down to strong instructional design.

Another year has come and gone. This time of year encourages reflection, both personal and professional, causing the InSync Team to ask questions such as:

• What did I learn this year?
• How did training evolve?
• Which developments resonated with modern learners?
• Where did learning provide innovative value to our companies?

For us, 2018 marked a widespread shift towards truly blended learning. Organizations, learners, and practitioners alike began to embrace the possibility of building skills outside of formal events. Complex, purposeful, and at times frustrating, the evolution to the new blended reality required us all to consider a handful of key elements: modern learners, engaging facilitation, comprehensive instructional design, and planning for the unexpected.

In thinking about leadership and learning in the era of the four-generation workplace, no shortage of frustrations exists. Technology changes, “cool” workspaces, and operational processes are constantly evolving.

Everything feels more complicated, and learning faces the unique challenge of equipping and empowering our colleagues for success in this new environment. It’s quite simple to chalk up learner disengagement – especially that of the millennial employee – to a “person” problem.

But what if it’s a “perspective” problem?

Virtually There Recap

Think about your day-to-day role. Do you host meetings? Facilitate training? Give presentations? Whether you run these events or not, they represent an important part of our professional lives. Often, we see these events as time wasters, rather than important investments of our focus.

As learning professionals, team members, and managers, we strive to engage and involve our audiences so that they can remember the information we share with them. We hope to take them beyond listening and towards true learning. With the right approach, we can achieve that lofty goal.

Brain-based learning expert Sharon Bowman shared her presentation model and guided our Virtually There participants through a process for getting the brain to pay attention.

Jennifer Hofmann, President of InSync Training, recently joined eLearning Guild’s Virtual Classroom Panel during their 2018 Learning Solutions Conference. Jennifer and other industry experts shared their insight into the challenges, realities, and best practices of live online learning. This post, the third in the series, recaps their panel discussion.

From instructional design to delivery to production, virtual learning requires special treatment. Accustomed to the face-to-face classroom, learners often perceive live online sessions as “less important.”

How can we fight this stigma and increase learner engagement?

Nina Talley Everflow, Senior Program Manager of EnCompass, Jennifer Hofmann, President of InSync Training, Karen Hyder, Principal of Kaleidoscope Training and Consulting, and Bianca Woods, Sr. Manager of Programming for the eLearning Guild believe in the approaches detailed in this blog post.