Competent virtual facilitators have quite a few enviable skills.

They’ve been trained on the nuances of how to teach virtually and have mastered their virtual classroom platform. (Zoom, WebEx, Adobe Connect, etc.) They consider the principles of adult learning throughout every delivery. They manage the entire experience. And so much more!

The infographic associated with this post provides a pretty detailed list of the qualifications and responsibilities of a good virtual facilitator, in a “job posting” format. (Download here and feel free to adapt for your own use!)

We talk a lot about learning journeys. The modern learning landscape has evolved, and standalone programs no longer exist.

Learners reasonably expect personalized, relevant training experiences. Designers understand that their role has changed to accommodate complex perpetual learning programs that resemble winding pathways.

But what about facilitators? How has their responsibility shifted in the age of learning journeys?

Think back to the last webinar or virtual training session you attended. I’m willing to bet that you divided your attention between the event and other things like email, lunch, or a pressing project.

We don’t judge! Even the most committed learners and seasoned virtual classroom experts have a tendency to multitask in this learning environment. And for good reason – we all juggle an increasing number of competing priorities, and our organizations keep decreasing the amount of time available for learning.

The virtual classroom offers a flexible, dynamic learning environment for modern learning blends. We often think about questions such as:

• When can we most appropriately incorporate virtual classrooms into our instructional designs?
• How do we best leverage virtual classroom tools like chat, breakout rooms, and synchronized web browsing?
• What techniques can facilitators use to engage learners when we can’t see them face-to-face?

But one question often gets overlooked: How can the instructional team advocate for virtual learners?

This post is part of an occasional series “Advice from the Virtual Trenches” where we share real lessons learned when virtual and blended learning didn’t go as planned.

If you’ve ever attended a virtual learning event or webinar, you know that hiccups can and will happen. Access links may not work, audio may disconnect, video may freeze, background noise may disrupt instruction. Add in the element of human error, and the possibilities for technical difficulties become seemingly endless.

Thoughtful instructional design helps ensure that content presented in this learning environment aligns with platform capabilities. But instructional teams offer “on the ground” support and expertise to preemptively avoid and successfully troubleshoot these common modern learning challenges.

We asked our facilitators for their stories about how they handled it when things went wrong in the most unexpected ways. These stories serve as advice from the virtual trenches that you can take back to the job for insight into the possibilities of instructional adaptability!

Bringing balance to the blend isn’t an uncommon topic for our blog and the idea that we need to match learning objectives to the most appropriate instructional strategies and technologies is the foundation to our campaign approach to designing blended learning.

But there is more to the balancing act than just design. Once the development is complete, it’s the job of the facilitator to guide learners though their journeys.

When the InSync Training team reflects on the most successful modern learning experiences, one L&D professional holds a special place in our hearts: the virtual facilitator.

With nothing but their voices, access to technology, and their ingenuity, they literally bring learning to life.

Today, we celebrate their contributions to learning and performance in the first ever Virtual Facilitator Day! Every year, on the third Wednesday of June, we will take an entire day to honor their skills, commitment, and engagement.

Join the party by sharing your stories about extraordinary facilitators on Twitter with #VirtualFacilitatorDay. We know the impact of successful facilitation reaches far and wide, and we look forward to hearing about your experiences.

Whether presenting an informational webinar or facilitating a multi-part virtual learning series that’s part of a larger blend, teaching live online requires pizzazz and purpose.

As more corporate L&D programs move online, a tried-and-true facilitation process can set you up for success (in fact, we offer a comprehensive train-the-trainer program to help practitioners create a comprehensive toolkit).

In the mid-1990s, virtual classrooms (then known as ‘synchronous’ classrooms) were new. (Don’t believe me? Read some history here!) So new, most people had never heard of them.

But the people who HAD heard of virtual training were very excited. Soon, they proclaimed, none of us would ever have to go to a brick and mortar classroom again! All the ingredients were present to disrupt the Training & Development industry: trainers, participants, and PowerPoint slides! What else did we need?

Has your organization jumped on the blended learning bandwagon, yet? This formal- and informal-learning combination approach to training moves beyond “hot trend” – it offers the opportunity to support learners after structured events end.

We focus quite a bit on the instructional design required for this more comprehensive learning model. It makes sense. Blended programs include many moving parts, and the associated complexity requires thoughtful design. After all, we have to create an environment that supports learner engagement and knowledge retention, and this begins at the proverbial drawing board.

But, facilitation matters, too. Design helps us plan for program success. Solid instruction enables that success.