InSync Training

When Good Learning Technologies Go Bad

Posted by Jennifer Hofmann on Jun 4, 2014 11:00:00 AM

Stay_Calm_and_Carry_OnThe virtual classroom can be easy and work flawlessly but sometimes you get learners speaking out, saying they cannot see slides building, the slides are moving slowly or they cannot hear the presenter.  Or your learner’s keep getting kicked out of the platform.  Or you have one learner who can’t login. The list of things that can go wrong with learning technologies often seems endless but they’re easy to deal with when you’re prepared.

4-Step Disaster Recovery Process

As part of our Master Virtual Producer (MVP) Certificate course at InSync Training, we discuss and share the “4-Step Disaster Recovery Process,” which addresses how to diagnose problems and minimize anxieties to keep the session going.

With the exception of power outages, built-in web conferencing platform errors and internet failures, there are no disasters that you cannot tackle using this 4-step process.

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Topics: Virtual Classroom - Facilitation, Virtual Classroom - Production

How to Anticipate and Alleviate Risk in the Virtual Classroom

Posted by Jennifer Hofmann on Jun 3, 2014 11:00:00 AM

The virtual classroom, simply by virtue of having that layer of technology, does bring with it several risks that, as a facilitator and instructional designer, you need to be able to both anticipate and alleviate.

If you know ahead of time what some of these risks are likely to be, you can plan how to approach them in the live session and have contingencies ready to put into action when the need arises.

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Topics: Virtual Classroom - Facilitation, Virtual Classroom - Production

Virtual Classroom Producer Haiku

Posted by Jackob G. Hofmann on Apr 25, 2014 1:00:00 PM

It's Friday - time for lighter fare...  

Producing overnight shifts provides a lot of time for reflection...and often entertainment. Being creative helps keep virtual classroom producers engaged. For your Friday amusement, some producer haiku.


During an interruption of internet service
                          A producer remains calm
And successfully logs herself back in 


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Topics: Virtual Classroom - Production, Just For Fun

10 Virtual Classroom Team Teaching Tips: The Instructional Producer

Posted by Jennifer Hofmann on Apr 22, 2014 1:00:00 PM

Last week I delivered a one-hour webinar to a global group of 100+ learning professionals for a client. The content was very well received, but do you know what impressed them the most? My PRODUCER! She managed so much more than the technology; she acted as my instructional partner, and convinced our client that she needed to add producers to her virtual learning team.

A producer can help transform virtual training into trouble-free, fast moving, interactive events that keep learners involved and the facilitator on track. In short, the facilitator can stay focused on content while the producer takes care of everything else.

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Topics: Virtual Classroom - Production

Appreciation for Virtual Producers

Posted by Jennifer Hofmann on Apr 18, 2014 1:00:00 PM

WIIFMMy thanks to virtual producers everywhere!  Where would we (virtually) be without you?

I have been a facilitator in the virtual classroom since 1997. On rare occasions, I have the opportunity to take the role of a virtual producer and support other facilitators.

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Topics: Read all about it, Virtual Classroom - Production

Getting "In Sync" - Tales of a Virtual Producer in Training

Posted by Jennifer Hofmann on Mar 28, 2014 8:10:00 AM

This is the experience of one of our newer team members, Jackob G. Hofmann. Join his exploration of a new job, a new language, and a new computer. And a good bottle of wine.

Keeping Your Eye on the Ball

“OK, so we’re just about ready to wrap up tonight’s virtual training session on becoming an online producer. Before we sign off, does anybody have any questions regarding WebEx or anything else for that matter?” our facilitator, Clare, asks her virtual classroom of timid newbies.

“Yes,” I say. “I have a question.”

“Go ahead Jackob. What is it?”

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Topics: Virtual Classroom - Production