Client Chronicle – Focus on Facilitation

Fortune 100 Global Professional Services Firm Uses InSync Training Solutions Services 2012 - present

BACKGROUND

InSync Training partnered with a Fortune 100 Global Professional Services Firm in 2012 to support their “Virtual First” training strategy. The goal of the Global Talent & Diversity training organization was for all of their training programs to be designed for virtual delivery first and that strong arguments will need to be made to justify in-person classes, especially those that include travel related expenses.

This strategy would allow for consistent global delivery of core content, with ability to ensure that the programs would be available anywhere in the world when it was required. It also provided an opportunity for the content owners to evaluate quality and revise content to accommodate the needs of a workforce that was growing more global and diverse.

Challenge

How can a global services firm deliver consistent, quality training across the enterprise? The training team had the following program objectives:

Redesign existing content for the virtual classroom in a way that met or exceeded the quality achieved in more traditional settings.

Ensure that programs were culturally appropriate for all target audiences

Create an internal team able to support virtual delivery

Partner with virtual facilitation provider to provide global support

25%to 60%

increase in learning retention rates through E-learning

40% to 60%

less time to complete when compared to traditional learning.

85%

less time to complete E-learning than traditional learning

Finding the Right Partner

In 2012, training vendors were beginning to add virtual training to their menu of Services, but this organization was looking for a vendor that
specialized in virtual training. They felt that would align with their “virtual first” strategy. 

Evaluation of potential vendors led the company to select InSync Training as their virtual classroom provider.

It was a good fit because InSync Training provided: virtual classroom instructional design services; virtual classroom facilitation; and virtual classroom production. Facilitation and production would be available in all the requisite languages, and InSync also partnered with a translation firm that specialized in the globalization of training materials. InSync Training was also able to provide “train the trainer” services to upskill internal company resources in virtual training facilitation and production.  InSync Training was able to meet ALL required elements to satisfy the client's virtual learning needs.