What's In A Name?
The new hire experience often gets a bad reputation for being boring and focused on paperwork. When relaying this information virtually and engaging learners online, that focus can be hard to come by. The 'boring' stuff is important, but it's time for a rebranding and to make a distinction between 'orientation' and 'onboarding.'
Before we dig into our organization’s onboarding and its effectiveness, especially with leading remote teams and hybrid employees, we need to understand that there is a difference between orientation and onboarding. Often, these terms are used interchangeably, when in reality, they serve very different purposes. If we are clear about the distinction, we can truly increase employee engagement.
Although both orientation and onboarding typically refer to a new hire’s experience from the moment they have accepted the offer through the first days on the job, orientation has a definitive short-term start and end finish. Onboarding, on the other hand, is an experience that takes place over time, often the first full year.
If you consider the purpose of each experience, you will see that they are distinct from each other.
Orientation covers information that often only needs to be delivered one time to the new employees. Think of all of that HR paperwork that has to be filled out, signed, and submitted. Sapling HR reports new employees are typically assigned 41 administrative tasks during this time. We’ve all gone through that labor-intensive and often confusing process, but once it’s done, it’s done.
We need to thoughtfully consider how to make this process less arduous for everyone. Especially for hybrid and remote employees using a virtual learning platform. This 'paperwork' process needs to be simplified and very self-directed. A self-paced tutorial on the paperwork allowing the employee to pause and restart on their own with a comprehensive checklist and active links makes this process more seamless and manageable. Adding the requirements to a learning path in your LMS can track deadlines and completion for further efficiency.
I like to say that onboarding covers 3 important C’s:
These all take time to develop at a deep level that sets the new hire up for long-term success and productivity.
Culture addresses the nuances of the organization and team that the employee has joined. This includes organizational values, team norms, traditions, vision, and revenue goals to name a few. Incorporating this into online classroom training takes some strategy when managing virtual teams.
Context helps a new hire understand the product or service that is being sold or delivered and their specific role in that process. Some call this “technical” onboarding. Using the right teaching tools for virtual classrooms to exhibit this type of onboarding helps when leading virtual teams.
Finally, it is important to establish credibility in the organization. A supervisor plays an important role in this. As a part of the onboarding schedule, the new hire should be making important and strategic social connections with key stakeholders related to their role. Supervisors understand these relationships already and act as a guide to formalizing a schedule that includes these meetings.
By the end of the first month, a quick-win goal for the new hire should be established to build credibility and create self-efficacy for the employee in their new role.
Designing The Virtual Classroom Training Experience
Designing an effective and engaging onboarding experience can be a tall task for a team to create. This is where implementing a blended learning campaign can set everyone up for success. Determining what needs to be delivered in real-time, whether it is face-to-face or virtual, versus what can be delivered using a variety of learning modalities is key. Essential content can be delivered by video or audio, synchronous or asynchronous, virtual or in-person as part of set strategies for virtual learning.
With so many learning tools and creative ways to engage students online at our disposal, both orientation and onboarding can be wildly successful at positively impacting employee engagement, productivity, and retention while ultimately helping the organization reach goals sooner.
Improving Learning Facilitation For Onboarding and Orientation
Are you looking to improve your onboarding strategy? Read about our expert seminar workshop Getting Virtual Onboarding Right - Maximizing New Hire Engagement in the Hybrid Workplace, which explores virtual classroom design and cultivating a virtual onboarding program. It also covers how to connect remote new hires to the rest of the organization and how to make the first 30 days on the job positive, memorable, and energizing.
Our Expert Seminar Series includes 12 trending workshop topics for up to 12 people in your organization. Purchase 5 workshops and the 6th workshop is free! Click on the image below to learn more.