Whether known as a producer, host, or moderator, this pivotal role often works behind the scenes. However, their influence is front and center of every successful virtual classroom experience.
The Producer is the backbone of the virtual training event, providing comprehensive support to the delivery team before, during, and after each session. They serve as a pillar of support for the facilitator, an advocate for the learners, and the manager of technology. As more people start working remotely and hybrid learning becomes more common, it's crucial to have a skilled producer who can effectively handle the virtual environment.
What does it truly mean to be a producer in today's dynamic hybrid learning environment? The answer goes beyond mere technical proficiency.
Exceptional producers transcend the basics of navigating digital platforms. They foster an engaging online environment, work hand-in-hand with the facilitator to amplify emotional engagement, and contribute strategically to elevating intellectual engagement among learners.
Keep reading to review how producers support facilitators, advocate for learners, and manage technology. Then, download the infographic for a helpful summary of the role.
SUPPORT the virtual classroom facilitator. The role of a virtual classroom producer is crucial in supporting the virtual facilitator to deliver a smooth and effective learning experience. Their proactive approach involves constantly monitoring the virtual environment, ensuring all technical aspects are running seamlessly, and enabling the facilitator to focus on delivering the content without any distractions. Equipped with a keen eye and an attentive ear, they constantly look out for potential issues or disruptions that might hinder the flow of the session.
They listen carefully to both the facilitator and the participants and are always looking for cues that might indicate confusion or technical difficulties. Upon recognizing such challenges, they act swiftly to resolve the challenge, providing immediate technical support when needed or assisting participants who might be generally struggling with the platform or any relevant third-party app . In essence, the virtual classroom producer acts as the unseen backbone of the virtual learning environment, facilitating an engaging and uninterrupted learning experience for all.
ADVOCATE for the learners. In this new era of hybrid learning, the virtual classroom producer makes sure each learner feels heard, supported, and empowered to succeed, regardless of their circumstances.
They serve as learner advocates, constantly alert to any disruptions that could impact learning. This advocacy extends across the three dimensions of learner engagement: environmental, emotional, and intellectual.
From an environmental engagement perspective, they ensure all technical components work flawlessly, enabling remote learners to fully engage in activities and discussions, no matter their geographic location or time zone. Emotionally, they oversee the virtual environment to foster a positive and inclusive atmosphere, promptly addressing any concerns or issues affecting the learner's comfort or sense of belonging. They know it is particularly important to ensure that everyone feels included and valued—especially learners from diverse backgrounds and those speaking different languages.
Intellectually, they collaborate with the facilitator to ensure the content is accessible and engaging for all learners, providing feedback on areas where learners may be struggling, while taking into account the different environments from which learners are connecting.
MANAGE the technology. The virtual classroom producer is proficient in managing various tech components for an optimal virtual learning experience. They begins with their personal technical setup—ensuring a reliable, high-speed internet connection, suitable hardware and software, and a quiet, distraction-free workspace. They also have contingency plans in place to tackle any unforeseen technical disruptions.
Beyond their personal setup, the producer oversees the digital platforms utilized for teaching and learning. They are adept at using diverse tools, including third-party collaboration tools, video conferencing systems, and learning management systems. Their expertise extends beyond just point-and-click; they understand the intricacies and functionalities of these platforms and can troubleshoot any technical glitches.
The role of the producer also involves guiding learners through these technologies, offering clear instructions and immediate support as needed. They ensure that all digital resources—presentations, documents, multimedia—are accessible and optimized for online learning, making the hybrid collaboration more meaningful. The producer provides a sense of comfort and ease for learners navigating the virtual class. By effectively managing technology, the virtual classroom producer ensures a seamless, stress-free learning experience for everyone involved, regardless of their level of technological proficiency.
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